Nuneaton Tennis Club - Complaints and Appeals Policy

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In the event that any member or non member or visiting team member feels that he or she has suffered discrimination in any way or that the club policies, rules or code of conduct have been broken they should follow the procedures below.

 

They should report the matter to the club secretary, Ken Key or another member of the committee

 

The report should include:

  1. Details of what, when and where the occurrence took place;
  2. Any witness statement and names;
  3. Names of any others who have been treated in a similar way;
  4. Details of any former complaints made about the incident, date, when and to whom made;
  5. A preference for a solution to the incident.

 

The Club’s management committee will sit for hearings that are requested within 10 days with the outcome of the hearing being communicated back to the member within 14 days.

 

The Club’s management committee will have the power as outlined in the Clubs code of conduct or other Club policy to:

  1. Warn as to future conduct
  2. Suspend from membership
  3. Remove from membership

 

any person found to be in breach of the clubs policies or codes of conduct.

 

 

If the nature of the complaint is with regard to the club’s management committee or other body or group in the club, the member/visitor has the right to report the discrimination directly to the relevant County Association.

Thursday the 18th. Caldwell Road, Nuneaton, CV11 4QE
Copyright 2012

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